How to send media files and documents
This guide explains how to send media and documents by filling out the template correctly.
Last updated
This guide explains how to send media and documents by filling out the template correctly.
Last updated
Steps to Send Media Files and Documents
Input the Valid File Path(s): In the Text column of the template, input the full file path to your media file or document.
To send multiple files to the same recipient, separate the file paths with a semicolon (;).
Example: C:\path\image1.jpg;C:\path\image2.jpg.
Select the Correct File Type: In the Type column, choose either Media for images/videos or Document for other types of files.
Add an Optional Caption (for Media):
If you're sending an image or video and want to include a caption, add it in the Media/Document Caption column.
Leave the caption field blank if you do not want to include a caption.
🚨 Important: If you enter a caption and choose multiple files, the caption will only be applied to the first attachment.
File Size Limits
Media Files: The file size must be 64 MB or less.
Documents: The file size must also be 64 MB or less.
Images and Videos: The following file types are supported:
.tiff, .pjp, .pjpeg, .jfif, .gif, .svg, .bmp, .png, .jpeg, .svgz, .jpg, .webp, .ico, .xbm, .dib, .tif, .avif, .m4v, .mp4, .3gp, .mov
Documents:
Common file types like .pdf, .docx, .xlsx, .txt.
Below is a screenshot showing how to correctly input the file path(s), select the file type, and add an optional caption:
