How to send WhatsApp template messages
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WhatsApp template messages are pre-approved message formats that businesses can use to send notifications to customers. They must be approved by WhatsApp before you can use them.
Navigate to WhatsApp Templates:
Go to Develop → Messaging → Content Template Builder
Select "Create New Template"
Create Your Template:
Choose a template category (e.g., Marketing, Utility)
Write your message content
Add variables using the {{1}}, {{2}} format where you want to personalize the message
Submit for approval
From the main Twilio Blaster interface, click on the "WhatsApp Templates" button
The WhatsApp Template Sender form will open
Enter your Template ID in the input field
The Template ID looks like: HX94aa222111787f3ddb69f57faa270XXX
Click the "Fetch" button
The system will retrieve your template information from Twilio
The template body will be displayed in the preview area
The template type will be shown (Text, Media, Location, etc.)
If your template has variables, they will appear in the variable mapping section
For templates with variables, double-click on a variable to edit its value
You can enter static text or use placeholders in the format {{PLACEHOLDER_NAME}}
Placeholders will be replaced with data from your recipient list
Verify that you have recipients in your Send_Message sheet
Click the "Send" button
Confirm the sending operation when prompted
The application will send the template message to all your recipients
Keep templates simple: Clear, concise messages have higher delivery rates
Use variables wisely: Only use variables for personalization, not for changing the entire message meaning
Monitor delivery status: Check the status column in the Send_Message sheet after sending
Log in to your Twilio Console: Go to
For detailed instructions, visit Twilio's official guide:
For more help, refer to Twilio's